FAQ

How can I help you?

Please contact Customer Care to change the address while your order is still in production. When your order has been dispatched, it is no longer possible to change the delivery address. Address change is only possible to another address in the same country.

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Yes, you can. When your photobook is dispatched you will receive a message from us with the track & trace information. For shipment to Australia there is no track & trace available.

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For all orders outside of Europe the shipping price depends on your delivery address and will be calculated during the order process. Please note, the shipping costs for outside of Europe do not include any eventual charges by the country, like duties, import VAT and customs handling fees. We are not responsible for those charges. To find out upfront if your order will be subject to import duties, we recommend you consult the local customs office for more information.

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Certainly! We deliver our products worldwide, from America to Zanzibar.

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Follow us on Facebook, Instagram, Twitter, YouTube and Google +. Subscribe to our newsletter here: https://www.resnap.com/contact/ (scroll to the bottom of the page).

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Please send an e-mail to support@resnap.com and we will answer your question within 24 hours.

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When on ReSnap.com, scroll down a bit to see the account options (at the top right of your screen). Log in or register by using one of these 2 options:

  1. Facebook: Choose Facebook if you want to connect your ReSnap account to Facebook. This will automatically give you the chance to see all Facebook photos when creating a photobook.

  2. Email: Register with your email address and a password. In your account, you will find all created books, including the ones you made on your smartphone. Ordered books cannot be removed.

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You can enter your coupon code at the end of the ordering process. Follow these steps:

  1. After the creation of your book, click the ’Order’ button.
  2. Above the price total, you’ll see a box to fill in your code.
  3. Fill in your code and click on ‘use coupon’.
  4. Your discount is settled.

coupon

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We aim to have your products ready for dispatch within 4 days after placing an order. Your online version is immediately accessible, which you also can share.

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Watch the tutorial video that shows you how to add a page into your photo book: When you have not exceeded the maximum amount of pages of your chosen package, you can add more pages to your book. Go to page overview. There you will see an orange button with “+ add page”

Here you find the tutorial video:

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Watch the tutorial video that shows you how to add a photo to a page in your photo book. You have several options to add a photo to page.

  • add a photo through the button “page options”
  • or add a photo by dragging the photo to the page. Drop the photo in the square (add to this page)

Here you find the tutorial video:

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Watch the tutorial video that shows you how to add texts to your photos:

  • click on a photo to open the photo edit options
  • select the “T” icon and now you can type some text that will be inserted into the photo.

The text will always be placed at the bottom of the photo.

Here you find the tutorial video:

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Watch the tutorial video that shows you how to change a photo layout in your photo book. To change the layout, you will always need to have more than 2 photos on 1 page. There are several ways to edit your layout. You can randomize the layout by clicking on the button ‘page options’ – ‘randomize layout’. You can also drag the borders between the photos to adapt the layout.

Here you find the tutorial video:

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Watch the tutorial video that shows you how to delete a page out of your photo book:

Here you find the tutorial video:

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Watch the tutorial video that shows you how to delete a photo.

  1. Click on a photo to open the photo edit options.
  2. Click the “Trash” icon.
  3. Your photo will be removed.

Here you find the tutorial video:

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Watch the tutorial video that shows you how to drag your photo within a frame.

  1. Click on a photo to open the photo edit options.
  2. Click on the icon with the arrows.
  3. Now you can grab the photo to drag it within the frame.

Here you find the tutorial video:

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Watch the tutorial video that shows you how to rotate your photo.

  1. Click on a photo to open the photo edit options.
  2. Click on the “rotate” icon.
  3. With every click your photo will be rotated with 90 degrees.

Here you find the tutorial video:

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Watch the tutorial video that shows you how to edit your photo. This video shows you how to delete an image.

  • click on a photo to open the photo edit options
  • click on the icon with the arrows
  • now you can grab the photo to shift it.

Here you find the tutorial video:

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Follow these steps to start creating your photobook:

  1. Click on the button ‘Create book’ (right upper corner).
  2. Select a photo book package.
  3. Select your data source (in this case upload some photos from your desktop).
  4. Click on ‘create book’ (right lower corner).

Here you find the tutorial video:

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Watch the tutorial video that shows you how to swap a page in your photo book:

Here you find the tutorial video:

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Please contact Customer Care and we will cancel and refund the second order within 24 hours.

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Please contact Customer Care as soon as possible. It is not possible to make changes that will change the pricing of your order. We will send you an e-mail with instructions to solve this.

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Please contact Customer Care at support@resnap.com and we’ll solve this as soon as possible.

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To guarantee delivery before Christmas orders need to be placed at the dates below before 23.59h

  • Australia: 8 December
  • US: 13 December
  • Canada: 13 December
  • UK: 13 December
  • Other EU countries: 13 December
  • Germany: 14 December
  • Belgium: 17 December
  • Netherlands: 18 December
  • Rest of the world: 8 December
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We aim to have most items delivered to your door within a week of placing an order. Your online version is immediately accessible, which you also can share.

delivery

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At ReSnap you can pay in Euro’s, US Dollars or UK Pounds. You can change the currencies at the right top of your screen after logging in.

price

For all orders outside of Europe the shipping price depends on your delivery address and will be calculated during the order process. Please note, the shipping costs for outside of Europe do not include any eventual charges by the country, like duties, import VAT and customs handling fees. We are not responsible for those charges. To find out upfront if your order will be subject to import duties, we recommend you consult the local customs office for more information.

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The shipping costs and depend on the country where your order should be delivered. The exact shipping costs are communicated in our check-out.

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You can pay by using Visa, American Express, Mastercard, Maestro, PayPal and Ideal and many more. As soon as the payment is received ReSnap will start producing your photo book.

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