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Frequently Asked Questions

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    Which countries do you deliver to?

    We deliver our products worldwide.
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    What are the delivery times?

    United States of America estimated delivery: 8-10 work days

    Canada, Australia, New Zealand estimated delivery: 9-13 work days
    Netherlands & Belgium estimated delivery: 5 work days
    Europe estimated delivery: 5-10 work days
    Rest of world estimated delivery: 9-13 work days

    **Delivery time includes production time
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    Do you deliver to PO boxes, APO addresses or Parcel Lockers?

    Unfortunately, we are unable to deliver to PO boxes, APO addresses or Parcel Lockers.
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    How do I use a coupon code?

    Enter your coupon code in the checkout before selecting your payment method. You’ll see a place to fill in your code above the price summary.
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    What is your return and refund policy?

    We want you to love your photo book. If for any reason you’re not completely happy with your order, please get in touch and we’ll do everything we can to make it right. Please contact us at support@resnap.com within 14 days of receiving your photo book. Based on your situation, we will either reprint your photo book or if necessary, offer you a full refund.
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    What payment methods do you accept?

    You can pay with Visa, American Express, MasterCard, Maestro, PayPal and iDEAL. As soon as your payment is received we will start printing your photo book.
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    Will my social photo book include comments posted on my wall or photos?

    We only include your photos in your book. You can easily add text like dates or comments yourself using the photo book editor options.
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    What photos are used in my book from Facebook or Instagram?

    We include photos you’ve posted on your Facebook or Instagram in your book. We don’t include photos you’ve been tagged in by friends or that friends have shared with you.
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